Terms of Service

About us

This shop is operated by Origin Foods Ltd, a company registered in England and Wales, company number 15092577, at 34 Commonwealth Way, London SE2 0JZ. By placing an order you agree to these terms.

You can contact us at sale@originfoods.uk or +447947858394. Our opening hours are 10:00 - 18:00, Mon - Sat.

Placing an order

Adding items to your basket and paying is an offer to buy. A contract is formed when we confirm your order. If we cannot supply something — because it is out of stock, priced incorrectly, or we cannot deliver to your address — we will tell you and refund anything you have paid for it.

Some heavy or bulky items are marked as WhatsApp orders. For these we agree the delivery cost with you directly before taking payment, because the courier charge depends on weight and destination.

Prices and payment

Prices are shown in GBP and include VAT where it applies. Most food is zero-rated for VAT in the UK; VAT is charged on items where the law requires it.

We accept card payments and PayPal. Payments are handled by our payment providers — we never see or store your full card details. We may also send you a payment link over WhatsApp for orders arranged that way.

Delivery

Delivery costs £5.99 and is free on orders over £59.00. Heavier items may cost more; where that is the case we confirm the charge with you before payment.

We deliver within the UK. We aim to dispatch promptly, but delivery times are estimates and not guaranteed. Risk in the goods passes to you on delivery.

Cancellations and returns

Under the Consumer Contracts Regulations you normally have 14 days to change your mind about an online order. That right does not apply to food and drink that is perishable or liable to deteriorate quickly, or to sealed goods that are not suitable for return once opened for health or hygiene reasons.

For items that can be returned, tell us within 14 days of delivery and send them back unopened and in a resaleable condition. We refund within 14 days of receiving them. Return postage is your responsibility unless the item was faulty or incorrect.

Damaged, incorrect or unsatisfactory goods

Nothing here affects your legal rights. Goods must be as described, of satisfactory quality and fit for purpose. If something arrives damaged, incorrect or not as described, contact us within 48 hours of delivery with a photograph where possible and we will replace it or refund you.

Food information and allergens

We take care to describe products accurately, but ingredients and recipes can change. Always read the label on the product itself before eating, particularly if you have an allergy or intolerance. If the packaging differs from our description, the packaging is correct — and please let us know so we can put the listing right.

WhatsApp messages

If you order or enquire through WhatsApp, we use your number to reply and to send updates about your order. Marketing messages are only sent if you have opted in, and you can stop them at any time by replying STOP. See our Privacy Policy for how we handle your data.

Using this website

You may not use this site unlawfully, attempt to disrupt it, or copy its content for commercial use without our permission. Product images, text and branding belong to Origin Foods Ltd or our suppliers.

Our liability

We are responsible for loss that is a foreseeable result of us breaking these terms. We are not liable for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Governing law

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.

Changes

We may update these terms. The version published when you place your order is the one that applies to it.