Privacy Policy

Who we are

Origin Foods Ltd is a company registered in England and Wales, company number 15092577, at 34 Commonwealth Way, London SE2 0JZ. We sell African and Caribbean food and household products to customers in the UK.

We are the data controller for the personal information described here. You can reach us at sale@originfoods.uk or +447947858394.

What we collect

• Order details — your name, delivery address, email address, phone number and what you ordered.
• Messages — the content of enquiries you send us, including WhatsApp conversations where you order or ask about products.
• Payment information — handled by our payment providers. We receive confirmation that a payment succeeded, never your full card number.
• Site usage — pages viewed and how you reached us, so we can see which products and adverts are of interest.

Why we use it, and our lawful basis

• To fulfil your order — taking payment, arranging delivery and handling returns. Lawful basis: performance of a contract.
• To answer your messages, including on WhatsApp. Lawful basis: performance of a contract, or our legitimate interest in responding to enquiries.
• To send offers and product news by WhatsApp or email. Lawful basis: your consent, which you can withdraw at any time.
• To keep proper records for tax and accounting. Lawful basis: legal obligation.
• To improve the shop and our advertising. Lawful basis: our legitimate interest in running and growing the business.

WhatsApp messages

We use the WhatsApp Business Platform to take orders, send order updates and, where you have opted in, send offers. You can stop marketing messages at any time by replying STOP to any message, or by contacting us directly. We will still send messages about an order you have placed.

Messages are delivered through Meta Platforms, which processes them under its own terms.

Who we share it with

We share personal data only where it is needed to run the shop:

• Delivery partners, so your order can reach you.
• Payment providers, who process your payment and handle card details directly.
• Meta Platforms, for WhatsApp messaging and for measuring our adverts.
• Our hosting and IT suppliers, who store the data on our behalf.
• Professional advisers or authorities, where the law requires it.

We do not sell your personal data.

Transfers outside the UK

Some of our suppliers, including Meta, process data outside the UK. Where that happens we rely on safeguards recognised under UK data protection law, such as International Data Transfer Agreements or adequacy regulations.

How long we keep it

Order and payment records are kept for six years after the end of the tax year they relate to, as UK tax law requires. Marketing contacts are kept until you opt out. Enquiries that do not lead to an order are kept for up to two years.

Cookies

We use cookies and similar storage to keep your basket and preferences working, and to understand how the shop is used. Advertising cookies may be set by Meta so we can measure whether our adverts lead to orders. You can clear or block cookies in your browser, though parts of the shop may stop working properly if you do.

Your rights

Under UK GDPR you have the right to:

• ask for a copy of the personal data we hold about you;
• have inaccurate data corrected;
• ask us to delete data we no longer need;
• object to, or ask us to restrict, certain uses of your data;
• ask us to transfer your data to another provider;
• withdraw consent to marketing at any time.

To exercise any of these, email sale@originfoods.uk. We will respond within one month.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes

If we change this policy we will update the date at the top of this page. Please check back from time to time.